Optimizing the efficacy of COVID-19 patient satisfaction surveys in India: A DELPHI- based validation process
pdf (English)

Как цитировать

Shazina, S. S., KAUR, K. N., SINGHAL, M., SHANNAWAZ, M., NIAZI, F., KUMAR, B. и ANANT AWASTHI, A. (2024) «Optimizing the efficacy of COVID-19 patient satisfaction surveys in India: A DELPHI- based validation process», One Health & Risk Management , 5(4), сс. 26-34. doi: 10.38045/ohrm.2024.4.03.

Аннотация

Background: The COVID-19 pandemic in India led to a significant increase in healthcare costs and a decrease in patient satisfaction. The aim of this study was to develop and validate a questionnaire to gauge patient satisfaction with healthcare services during the COV-19 period in India. Methods: An e-Delphi method was used to design and validate the questionnaire. The questionnaire consisted of 18 closed -ended questions aimed at assessing patient satisfaction levels among patients affected by the disease. The instrument was validated by a panel of experts, including healthcare professionals, researchers, and public health professionals, using a series of structured rounds. Results: The developed questionnaire was able to capture the multifaceted patient experiences during the period, providing an essential tool for both policymakers and healthcare providers, facilitating a deeper understanding of and response to patient needs. Moreover, the questionnaire was tailored to the cultural and healthcare-specific contexts of the Indian population, considering language, socio-cultural factors, and healthcare practices unique to the region, ensuring the instrument's relevance and effectiveness. Conclusions: This study aims to fill a critical gap in the assessment of patient satisfaction in the context of a healthcare crisis in India, emphasizing the need for use of Delphi Technique for the purpose of validating a questionnaire and obtaining accurate and meaningful data for healthcare improvements and surveys.

https://doi.org/10.38045/ohrm.2024.4.03
pdf (English)

|Просмотры: 694| |pdf (English) Скачивания: 335|


pdf (English)
Лицензия Creative Commons

Это произведение доступно по лицензии Creative Commons «Attribution» («Атрибуция») 4.0 Всемирная.

Copyright (c) 2024 Shazina Saeed, Karuna Nidhi Kaur, Manmohan Singhal, Mohd. Shannawaz, Farah Niazi, Bhavna Kumar Kumar, Aanchal Anant Awasthi

Скачивания

Данные скачивания пока недоступны.

ANNOUNCEMENT

Starting from July 1, 2025, the article processing fee will be 20 EUR (or the equivalent in MDL at the official exchange rate of the National Bank of Moldova). The publication fee for an accepted article will be 150 EUR (or the equivalent in MDL).

Details here:

Processing Fee
A processing fee of 20 EUR (or the equivalent in MDL) will be charged for articles accepted for scientific review by the editorial committee of the One Health and Risk Management journal.
Note: This fee will only be charged if your article has been technically reviewed and accepted.

Publication Fee
Starting from 01.07.2025, a fee of 150 EUR (or the equivalent in MDL) will be charged for articles accepted for publication.
Additionally, authors will bear the cost of English language editing/translation services if the manuscript requires intervention. The fee is 5 EUR (or the equivalent in MDL) per page edited/translated.
The total cost for English editing/translation services will be communicated by the Editorial Board after the manuscript is accepted for publication.

Payment Details:
Payments should be made in MDL to the bank account opened in the name of the Biosafety and Biosecurity Association of the Republic of Moldova.
The invoice will be issued by the end of the month in which the payment was made.

Organization: Biosafety and Biosecurity Association of the Republic of Moldova
Address: 5C A. Cozmescu Street
Fiscal Code: 1017620004120
Bank Code (SWIFT): AGRNMD2X451
IBAN: MD34AG000000022513622370